Refund and Returns Policy

REFUND & REPLACEMENT POLICY
Automotive Care India
We primarily deal in used and refurbished automotive parts. All products are tested before dispatch. Please read this policy carefully before making a purchase.
1. APPLICABILITY
This policy applies ONLY to Used / Refurbished products.
New products are strictly non-returnable, non-replaceable, and carry no warranty.
2. RETURNS
❌ We do not accept returns under any circumstances.
No refunds will be issued once the product is delivered.
3. REPLACEMENT / EXCHANGE POLICY (USED & REFURBISHED PRODUCTS ONLY)
Replacement (exchange) will be provided ONLY in the following cases:
Wrong product supplied
Manufacturing leakage detected before installation
Proven product defect causing fitting failure
(Vehicle-side or installation-related issues are not covered)
⏱ Replacement request must be raised within 7 days from the date of delivery.
4. CONDITIONS WHERE REPLACEMENT IS NOT ALLOWED
Replacement will NOT be accepted if:
Compressor contains emery particles or black/burnt oil
Compressor is jammed, seized, burnt, broken, or internally damaged
Product is opened, dismantled, welded, modified, or tampered
Damage occurs after installation
Damage due to improper handling or incorrect fitting
Product is used beyond testing purpose
Any new product (no replacement, no warranty)
5. TESTING WARRANTY (USED / REFURBISHED PRODUCTS)
A 7-day testing warranty is provided from the date of delivery
Warranty covers replacement only, not refund
Product must remain in original condition
6. SHIPPING & COURIER CHARGES
All return / replacement courier charges will be borne by the customer
Shipping, handling, and logistics charges are non-refundable
7. VERIFICATION REQUIREMENT
Customer must provide a clear, unedited video showing the issue
Video must be shared on WhatsApp before approval
Returned product will be verified against dispatch photos/videos
Any mismatch or customer-caused damage will void eligibility
8. FINAL DECISION
The final decision regarding replacement eligibility rests with Automotive Care India
No verbal assurances are considered valid
9. CONTACT INFORMATION
📞 WhatsApp / Phone: +91 88824 24310
📧 Email: rehmatali22@gmail.com